1. 30-day money-back guarantee
If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date. You do not need to give a reason.
Auxonic
Legal
Refund Policy
Every Auxonic purchase comes with a 30-day money-back guarantee. Here is what that covers and how to ask for a refund.
2. What it covers
The guarantee applies to every purchase from Auxonic, including:
- Subscription plans (Producer, Professional and Enterprise) — the first payment and each renewal payment, within 30 days of that payment
- The METRA DJ macOS application (one-off purchase)
- CADEX (one-off purchase)
- CRATIV (one-off purchase)
3. How to request a refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net and look up your order using the email address you paid with, or contact our support team and we will help.
Paddle's Refund Policy at https://www.paddle.com/legal/refund-policy also applies.
4. What happens after a refund
Refunds go back to your original payment method. Once a refund is processed, access to the refunded plan or application ends, and any desktop application licence attached to that purchase is revoked.
Cancelling a subscription stops future renewals; it does not by itself refund a past payment — request a refund as above if you are within 30 days.
5. Your legal rights
This policy is in addition to, and does not affect, your statutory rights as a consumer.
